Go to your order history via My Account and select the item. Open a ticket by clicking the refund button.

Raise a claim by opening a dispute within 30 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

Get Money Back in 25 Days

Products can be returned if they are sealed in their original packaging.

Products must be returned within 30 days of receiving your order.

Products must be unworn and unwashed with all tags still attached.

Women’s swimwear can only be returned if the hygiene seal is still intact.

Underwear cannot be returned for hygiene reasons.

Masks cannot be returned or refunded once packaging has been opened due to health protection reasons.

We only offer refunds onto the original payment method used to make the order.

Exchanges are not part of our returns policy.

Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

We’re sorry to hear you have received a faulty item!

Please send us the following info:

Your Order Number

Item Name

Photos that show:

The fault as clearly as possible, the Full-length photo of the item and the AYN Store receipt carrying our logo and label.

Don’t worry about sending your faulty item back to us, just keep hold of it until you’ve been in touch.